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*** The BIG Fix Post ***
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Cyberlink Community Agent Joined: Thu Feb 10, 2011 5:27 pm Posts: 3072 Location: Dallas, TX USA Steam Gamer Name: Cyberlink119	* The BIG Fix Post * Updated 4/25/2013 - This post has gotten an average of 36 views per day. Hope it helps! http://www.mediafire.com/view/?k85zk5i3tjk8xep On the FPS drops... Ok, here ya go. Just got off a convo with Todd. Here is his statement we came up with. Todd Harris wrote: "Due to graphical enhancements to the environments and gods you may be seeing some increased demand causing lower frame rates on some systems. We will optimize significantly for lower spec machines before final release” As far as what the community can do in the meantime... Limyc and I will be updating CAT's INI editor with a "Lowest" preset setting. This will turn off many of the GFX intensive stuff until we get the BIG optimization patches coming later, right before "release". ----------------------------------------------------------------------------------------------------------------- [CAT: "Text"] means the CAT equivalent. CyberAssistTool ----------------------------------------------------------------------------------------------------------------- Active Community Agent Members Cyberlink Limyc ACarroll CareBearII Ijee Jilli Whats a community Agent? We are volunteers that help Hirez with their support and disseminate information for Hirez to the Hirez gaming population. Feel free to shoot us a PM via the name links above, we'd love to hear from you. Account Support Custom Server Support Gaming Performance support Streaming --- How to open a support ticket --- - You can open one here - http://hi-rez.custhelp.com/app/ask/c/10 - You can open one in game by using the /support command - You can email globalagendasupport@hirezstudios.com which will open a ticket for you. - To update your support ticket (once it's open) simply reply to the email they send to you. - Troubleshooting Section - TOC: Sec 1.0 Game Install Sec 1.0a Game Launch Failure Sec 1.0b Game settings won't allow game launch Sec 1.0c Splash screen then fails to launch Sec 1.1 Can't install anything after launcher is installed ("Error: Product ##") Sec 1.2 Unable to Re-install a game Sec 1.3 Stuck on updating Sec 1.4 Will not update after fresh install Sec 1.5 Service fails to function properly Sec 1.6 Missing Font Sec 1.7 LRU Section Sec 1.8 Transfer games to another PC Sec 1.9 Ran out of Video Memory Sec 2.0 Changed GFX, now game wont start Sec 2.1 Missing DLL files (XINPUT1_3.dll, XAPOFX1_5.dll or XAudio2_7.dll) Sec 2.2 Call Stack "Assertion failure" Sec 2.3 Crashes and failure to start Sec 2.4 Game "stutter" / Sound issues Sec 2.5 Unable to connect to server Sec 2.6 Unable to login - Windows 8 Users - TOC: Sec 3.0 .Net Framework 3.5 error during install Sec 3.1 Disable UAC in windows 8 - Sec 1.0 Game Install - 1. All updates need to be applied. Check system time/date! (Servers don't like time stamp mismatches) Windows update DirectX software [CAT: "DirectX"] PhysX [CAT: "PhysX"] (Required by ATI and nVidia users) GFX card updates specific to your card ATI nVidia (Make sure you update manually, as the auto detect tool from Intel updates to an older version.) Restart your system if any updates were applied 2. Download the latest version of the launcher software Official Link My Backup Link [CAT: "Launcher"] 3. Installing the software. Tips: Disable anti-virus before install, re-enable after complete. (Kaspersky/Comodo have known issues) Close all other applications Right click and "Run as Administrator" Allow any popups to run - Sec 1.0a Game Launch Failure - HiRezRemy wrote: Please do the following and try to launch a map again after each step to see if this issue is resolved. 1. Verify that your Anti-virus and firewall are not blocking the game traffic. You will need to create an exception for the launcher and game client in both your anti-virus and firewall. [CAT: "Add FW Rule"] Default launcher directory: 32-bit OS - C:\Program Files\Hi-Rez Studios\Hirezlauncherui.exe - OR - 64-bit OS - C:\Program Files (x86)\Hi-Rez Studios\hirezlauncherui.exe Default game client directory: 32-bit OS - C:\Program Files\Hi-Rez Studios\HiRezGames\Tribes Ascend\Binaries\Win32\TribesAscend.exe - OR - 64-bit OS - C:\Program Files(x86)\Hi-Rez Studios\HiRezGames\Tribes Ascend\Binaries\Win32\TribesAscend.exe 2. If (and only if) you are using an Nvidia video card, make sure your PhysX is configured correctly. Open nVidia Control Panel Under "3D Settings" select "Set PhysX Configuration" Make sure "Auto-select" or "CPU" are selected, if it is forcing to GPU some users have reported being unable to get into a multiplayer match (Roaming works fine). 3.Delete all files under "My Documents\My Games\Tribes Ascend\" [CAT: "Reset"] If none of these steps work, please log in to the answer center at http://hi-rez.custhelp.com/ and submit a ticket so that we can assist you with troubleshooting this issue. - OR - "After installing the launcher, I run it to download the actual game, but instead of downloading it just goes straight to being ready to play, without downloading anything. When I click play, I get an error" Run the launcher as admin, make sure UAC is disabled. [CAT: "UAC"] How to disable UAC - Sec 1.0b Game settings won't allow game launch - "My settings are somehow messed up, beyond my ability to recover easily using the SETTINGS menu. How can I revert the game back to its default settings?" These steps can be used to forcibly reset the game back to its default client-side configuration settings: Close out of the game client Using windows explorer, go to the folder that is appropriate for your game version: For Steam - C:\program files\steam\SteamApps\common\GameHavingIssues\GameHavingIssue\Config change directory as needed to change drives For Game Launcher - C:\Users\<USERNAME>\Documents\My Games\GameHavingIssues\GameHavingIssues\Config change directory as needed to change drives Delete all of the files that start with GameHavingIssues.ini. DO NOT delete the files that start with Default*.ini ! Relaunch the game through Steam\Launcher These steps will revert to the default settings (keybinds, resolution, etc). - Sec 1.0c Splash screen then fails to launch - Verify your resyand resx are set to your screen's resolution. The ini file is located in your My Documents folder, not in your game files location. Ex. C:\users\(username)\My documents\My games\smite\config\ [CAT: "INI Editor tab then Choose screen res"] - Sec 1.1 Can't install anything after launcher is installed - Go to your default Hi-rez studios directory, create a shortcut to hirezlauncherui.exe and send that to desktop. Right click the shortcut -> properties, under the target field, add 'game=300 product=17' to the end, without the ''. Run that, click the gear in the top right and click 'Create shortcut'. That should make it install. Tribes : 'product=10 game=200' Smite : 'game=300 product=17' - Sec 1.2 Unable to Re-install a game - The issue is that there are previously un-deleted reg keys still on the system. Use the LRU section at the bottom [CAT: "LRU"] Restart your PC Use section 1.0 up top to re-install - Sec 1.3 Stuck on updating - A. Try stopping the service and restarting it first. [CAT: "Stop then start"] (Click start, type "services.msc", locate the Hirez service and restart it.) - OR - B. 1. Copy the game files from Program Files\Hi-Rez directory to another folder on your desktop. 2. Delete the game folder in the Program Files\Hi-Rez directory [CAT: "Reset"] 3. Start the launcher and then stop the service (Sec 1.1A) [CAT: "Stop"] 4. Transfer the game folder back to original location. 5. Restart the service. (Sec 1.1A) [CAT: "Start"] C. See next section. - Sec 1.4 Will not update after fresh install - Most likely cause is that during the setup process one of the prompts didn't show about allowing the game to get through the windows or 3rd party firewall. EVEN if they are set to disabled add them to the allow list anyway. [CAT: "Add FW Rule"] -= XP Version =- - Click Start , and then click Control Panel . - Double-click Windows Firewall (or click Security Center and then Windows Firewall ). - In the Windows Firewall control panel, click the Exceptions tab. - Click Add Program . - Select the program and click OK to add the program. (NOTE : If you didn't see the name of a program you were attempting to add above, click the Browse button.) - Then click My Computer. - Double Click on Local Disk (C:). - Double Click on Program Files. You will now need to locate and open the application's folder. Then select the EXE file will open the application. (Ex. : To add Tribes you would add... C:\Program Files\Hirez Studios\games\(tribes folder)\Tribes.exe (The game exe) C:\Program Files\Hirez Studios\HiRezLauncherUI.exe (The launcher exe) - Click OK to close the Windows Firewall control panel. - Restart the computer to enable these choices. -= Vista / Win 7 =- Click the start orb and type "firewall" (w/o quotes) Click on "Allow a program through the windows firewall" 1, Click "Change settings" 2. Click "Allow another program" 3. Browse to the .exe for the launcher and game Ex. My path: C:\Program Files\Hi-Rez Studios\games\tribes alpha\Binaries\Win32\TribesAscend.exe 4. Now follow the above step for whatever 3rd party software you use as a firewall. (EVEN if its DISABLED)[/list] - 1.5 Service fails to function properly - To add a little behind the scenes with this issue it's Microsoft's .NET framework that is to blame for this error. Something is in the .NET framework that doesn't agree with our service and I've been trying for a while to understand what is happening and to come up with some workarounds. First, Don't Panic Seriously though, try running the installer as an Admin using the option when right-clicking. Second, Go to start -> Run -> type 'Services.msc' and hit enter. [CAT: "Stop then start"] This will show a list of your system's services. Scroll down to 'Hi-Rez Studios Authenticate and Update Service'. Right click that and select Restart if it's running, or If it's stopped, select Start. Also make sure that it's start up type is "automatic". I understand that this may have already, been tried, but for a minority of users experiencing this issue this is the only fix required. Third, Follow the steps outlined Here Fourth, uninstall the Hi-Rez Authentication and Update service through the control panel and reboot. [CAT: "Uninstall"] Fifth, run the game installer again. If you already deleted it off of your computer you can find the installer in section 1.0 - Sec 1.6 Missing Font - You are missing a specific font pack that is needed to run the game. Download the needed font pack here: Location 1 - or - Location 2 (You can download the free program 7-zip to extract this archive if your current archive program cannot) [CAT: "Ariel or trebuchet"] Once you have downloaded the font pack, unzip the font files into C:\windows\Fonts. SMITE users: HiRezAustin wrote: That error is related to your system missing the correct style of Trebuchet font. Please download this Trebuchet font pack from the following link and copy the font files into C:\windows\Fonts. http://www.mediafire.com/download.php?zqbvgfgbjde4gn5 [CAT: "Trebuchet"] - Sec 1.7 LRU Section - Still having issues? Try a LRU and do the below. _______________________________________________________________ __/\\\________________/\\\\\\\\\______________\/\\\______/\\\___________ __\/\\\________________/\\\///////\\\____________\/\\\_____\/\\\__________ ___\/\\\________________\/\\\_____\/\\\_________ \/\\\_____\/\\\_________ ____\/\\\__________/\\\\__\/\\\\\\\\\\\/_____/\\\\\____\/\\\_____\/\\\________ _____\/\\\_________\////___\/\\\//////\\\____\/////_____\/\\\_____\/\\\_______ ______\/\\\_______________\/\\\____\//\\\___________\/\\\_____\/\\\______ _______\/\\\_______________\/\\\_____\//\\\__________\/\\\_____/\\\_____ ________\/\\\\\\\\\\\\\________\/\\\______\//\\\___________\///\\\\\\\\\\_____ _________\/////////////_________\///________\///___________\//////////______ If the launcher still does not work you can try a fresh reload after running the below. If you can get into the Troubleshooting and diagnostic window please send an error report to Hirez for analysis FIRST, then do the below as a "Last Resort". Warning This will wipe out ALL Hirez related files. (Games, File folders and registry keys.) LRU [CAT: "LRU"] - Sec 1.8 Transfer games to another PC - 1. Install the patcher. [CAT: "Launcher"] 2. Stop the service when it tries to install a game by opening task manager and killing the process. "HiPatchsomething") [CAT: "Stop"] 3. Copy the Program Files/Hi-Rez directory from the old PC to new PC. 4. Start the HR service. [CAT: "Start"] 5. Start the game client. The patcher should recognize that the games are there and do whatever it needs to do from there. Try it out and let me know. - Sec 1.9 Ran out of Video Memory- - Latest fix for "Out Of Memory" - This issue should be resolved after patch Dec 6, 2012: Tribes Ascend Version 1.0.1185 But if it's still giving you issues try the below. Launch game Go to "Settings" Under "Graphic detail" select "Medium" Then, in the previous screen, choose "Texture detail", set to "Minimum" - Sec 2.0 Changed GFX, now game wont start - 1) In the game launcher, hit the "gear shift" in the top right corner to open the OPTIONS menu. 2) In the field that says "Optional game command line parameters", enter the following: -resx=800 -resy=600 3) This should launch your game in 800x600 resolution. Hopefully that will fix the issue for you and allow you to change to a better resolution in game. - OR - Open Documents->My Games->Tribes Ascend->TribesGame->Config->tribes.ini Search for these lines and set the values accordingly m_TrShadowLODGroup=0 m_TrTextureLODGroup=1 Save and relaunch - Sec 2.1 Common Error Section - XINPUT1_3.dll Error XAPOFX1_5.dll or XAudio2_7.dll D3DCOMPILER_43.dll Please re-install your systems DirectX software from Here [CAT: "DirectX"] - OR - HiRezSever wrote: That particular error message means that you are trying to run the game from Windows Explorer. You will need to create a shortcut through the Diagnostic and Support Tool. That should solve the issue. [CAT: "HR Troubleshooting and Diag"] - Sec 2.2 Call stack: Assertion failure - Error: Call Stack: Assertion failed: i>=0 && (i<ArrayNum\|\|(i==0 && ArrayNum==0)) [File:c:\build\smite\live\development\src\core\inc\Array.h] [Line: 581] Stack: Address = 0x4305a4 (filename not found) [in C:\Program Files (x86)\Hi-Rez Studios\HiRezGames\smite\binaries\Win32\Smite.exe] Fix: Disable TeamSpeak "overlay" or start Smite first and then start TeamSpeak. - Sec 2.3 Crashes and failure to launch - Disable any VOIP services BEFORE you start the game client. Some services such as TeamSpeak and Trillian have been seem to cause crashes, and failure to launch the game client. - Sec 2.4 Game "stutter" / Sound issues - Please check your power settings for options related to your HDD. Make sure they are not set to sleep when inactive, this can cause a temporary delay on load. - Sec 2.5 Unable to connect to server - Possible reasons why the game is showing "Unable to connect" PC needs to be restarted The server may be down Anti-virus or firewall software may be blocking the game client or service The Hirez service may not be running. [CAT: "Stop then start"] - Sec 2.6 Unable to login - Try power cycling your internet router - or - Open a ticket with HR (Very top instructions) (Source: Snowball17) Windows 8 Section - Sec 3.0 .Net Framework 3.5 error during install - Issue: I receive a .Net error received when installing HR Product on windows 8 OS. Fix: Found here - Sec 3.1 Disable UAC on Windows 8 - http://blogs.msdn.com/b/hyperyash/archi ... ows-8.aspx //////////////////////////////////////////////\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\///////////////////////////////////////////////// Hirez Support forums - Links are below Abuse Report How do I access the Support Center while playing Tribes:Ascend? How do I report a user for cheating, hacking, harrassment or griefing? How do I report a bug from inside the game? In-Game Error/Bug Tribes: Ascend Open Beta Frequently Asked Questions How do I use the Tribes: Ascend friends list? What network ports are used by Tribes:Ascend? How do I access the Support Center while playing Tribes:Ascend? What do I do if my In-game browser crashes in Tribes:Ascend? Global Agenda Tokens How to identify your location on a Map Why is my character spinning around crazily? Website Functionality HiRez Store Payment FAQ Can I change the name I am known under in the game? How do I recover a forgotten password? Account Information: Forgot Username EULA, Privacy Policy, ToS How do I use the MY STATS page on the Global Agenda website? Add an Avatar To Your Forum Account --------------------------------------------- - Helpful Threads - --------------------------------------------- GA GUIDE: Spending your Tokens/Credits Wisely Video Compendium (Updated 11/23/10) Tips and Tricks for New Players in PvP Guide to Abbreviations Agent's Arena: Community Channel (Live) - Video Bounties! Global Agenda Resources: an Index of Guides, Links and Posts [/list] 8/10/12 - BFP 7312 / LT 702 _________________ I am a community volunteer. I am not a Hi-Rez employee. Views expressed by me are my own and do not necessarily reflect the views of Hi-Rez Studios or its affiliates. Issues? The BIG FIX Post -OR- Open a support ticket "Have this great friend, names Google, you two should meet." Last edited by Cyberlink on Thu Apr 19, 2012 1:37 am, edited 50 times in total.
Sat Sep 17, 2011 4:08 pm

xZanarchy Joined: Sun Nov 06, 2011 8:09 pm Posts: 1	Re: * The BIG Fix Post * Great topic, cheers
Mon Nov 07, 2011 1:37 pm

yarinkiller Joined: Thu Jul 28, 2011 3:45 pm Posts: 3	Re: * The BIG Fix Post * you didnt say anything about my problem so... it goes like this im playing the game with friends and i wanted to join their team. they invited me and just after like 5 minuts it sended the invitation to me. the same thing happens when i want to join PVP or PVE so im joining and just after like 10 mins iget the invite but its already too late everybody is in the game end i can enter beacuse the timer of the invite ended and its like i declined.also when i invite someone to team he got the invite immidietely but i can see if he accept just after 10 mins please help me. what can cuse this problem?
Wed Nov 09, 2011 4:54 pm

Cyberlink Community Agent Joined: Thu Feb 10, 2011 5:27 pm Posts: 3072 Location: Dallas, TX USA Steam Gamer Name: Cyberlink119	Re: * The BIG Fix Post * Have you opened a ticket with Hirez for this issue? I don't think there anything in the above post that would fix this type of issue. HirezAustin could also be PMed with this issue. _________________ I am a community volunteer. I am not a Hi-Rez employee. Views expressed by me are my own and do not necessarily reflect the views of Hi-Rez Studios or its affiliates. Issues? The BIG FIX Post -OR- Open a support ticket "Have this great friend, names Google, you two should meet."
Thu Nov 10, 2011 1:32 am

Wolftrex Joined: Mon Jun 27, 2011 6:16 pm Posts: 7 Location: Saudi Arabia(Egyptian) Steam Gamer Name: Warewolftrex	Re: * The BIG Fix Post * OH MY GOD IM SUCH AN IDIOT thx sooo much for the advice man it's working thanks to you thank thank thaaaank you I'm downloading the Tribes Beta now (and yes, I do have a key )
Sat Nov 12, 2011 3:22 pm

Wolftrex Joined: Mon Jun 27, 2011 6:16 pm Posts: 7 Location: Saudi Arabia(Egyptian) Steam Gamer Name: Warewolftrex	Re: * The BIG Fix Post * Well now I have another problem which is that after tribes ascend downloads the first 1 and a half giga I think then it checks something and then it says Pre Req on the right. when i click on it it tells me at first that Pre Requisites program must be run, please accept any prompts that follow.. then nothing happens, when I click on Pre Reqs again it ells me that the Pre Requisites are already running, what do I do now?
Sat Nov 12, 2011 10:37 pm

Newmz Joined: Sun Apr 10, 2011 2:44 pm Posts: 5077 Steam Gamer Name: newmz.tw	Re: * The BIG Fix Post * Wolftrex wrote: Well now I have another problem which is that after tribes ascend downloads the first 1 and a half giga I think then it checks something and then it says Pre Req on the right. when i click on it it tells me at first that Pre Requisites program must be run, please accept any prompts that follow.. then nothing happens, when I click on Pre Reqs again it ells me that the Pre Requisites are already running, what do I do now? end the process in the task manager. then try again. _________________ list of common GA abbreviations COMPLAIN ABOUT BAD SMITE TEAMS HERE HiRezErez wrote: Think of all the people who like to troll sitting in chat instead of in your match
Sat Nov 12, 2011 11:58 pm

Nuttbuster Joined: Sat Oct 30, 2010 11:15 pm Posts: 11	Re: * The BIG Fix Post * This still doesnt help my problem.. What do i do when your stuck in queue at the Loading Map... section? I've sent 2 tickets and still no response.
Thu Nov 17, 2011 9:47 pm

ChaosTheory09 Joined: Sun Apr 17, 2011 4:16 pm Posts: 1	Re: * The BIG Fix Post * but how bout the busy button that replaces the play now button? does that mean that the server has 2 many ppl? or is it something else?
Fri Nov 18, 2011 10:01 pm

Cyberlink Community Agent Joined: Thu Feb 10, 2011 5:27 pm Posts: 3072 Location: Dallas, TX USA Steam Gamer Name: Cyberlink119	Re: * The BIG Fix Post * If your never getting in to a game, check your firewall and antivirus. Disable them after a fresh system restart, then launch the game client and game. If that doesnt work try validating the game. If all else fails, use the last resort uninstaller and restart. Then redownload the game and reinstall.. Thats the best advice i can give at the moment. _________________ I am a community volunteer. I am not a Hi-Rez employee. Views expressed by me are my own and do not necessarily reflect the views of Hi-Rez Studios or its affiliates. Issues? The BIG FIX Post -OR- Open a support ticket "Have this great friend, names Google, you two should meet."
Sat Nov 19, 2011 1:06 am

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*** The BIG Fix Post ***

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Cyberlink

Community Agent

Joined: Thu Feb 10, 2011 5:27 pm
Posts: 3072
Location: Dallas, TX USA
Steam Gamer Name: Cyberlink119

*** The BIG Fix Post ***

Updated 4/25/2013 - This post has gotten an average of 36 views per day. Hope it helps!

http://www.mediafire.com/view/?k85zk5i3tjk8xep

On the FPS drops...
Ok, here ya go. Just got off a convo with Todd. Here is his statement we came up with.

Todd Harris wrote:

"Due to graphical enhancements to the environments and gods you may be seeing some increased demand causing lower frame rates on some systems. We will optimize significantly for lower spec machines before final release”

As far as what the community can do in the meantime...
Limyc and I will be updating CAT's INI editor with a "Lowest" preset setting.
This will turn off many of the GFX intensive stuff until we get the BIG optimization patches coming later, right before "release".

-----------------------------------------------------------------------------------------------------------------
[CAT: "Text"] means the CAT equivalent.

CyberAssistTool

-----------------------------------------------------------------------------------------------------------------

Active Community Agent Members
Cyberlink Limyc ACarroll CareBearII Ijee Jilli

Whats a community Agent?
We are volunteers that help Hirez with their support and disseminate information for Hirez to the Hirez gaming population. Feel free to shoot us a PM via the name links above, we'd love to hear from you.

Account Support

Custom Server Support

Gaming Performance support

Streaming

--- How to open a support ticket ---

- You can open one here - http://hi-rez.custhelp.com/app/ask/c/10
- You can open one in game by using the /support command
- You can email globalagendasupport@hirezstudios.com which will open a ticket for you.
- To update your support ticket (once it's open) simply reply to the email they send to you.

- Troubleshooting Section -
TOC:

Sec 1.0 Game Install
Sec 1.0a Game Launch Failure
Sec 1.0b Game settings won't allow game launch
Sec 1.0c Splash screen then fails to launch
Sec 1.1 Can't install anything after launcher is installed ("Error: Product ##")
Sec 1.2 Unable to Re-install a game
Sec 1.3 Stuck on updating
Sec 1.4 Will not update after fresh install
Sec 1.5 Service fails to function properly
Sec 1.6 Missing Font
Sec 1.7 LRU Section
Sec 1.8 Transfer games to another PC
Sec 1.9 Ran out of Video Memory
Sec 2.0 Changed GFX, now game wont start
Sec 2.1 Missing DLL files (XINPUT1_3.dll, XAPOFX1_5.dll or XAudio2_7.dll)
Sec 2.2 Call Stack "Assertion failure"
Sec 2.3 Crashes and failure to start
Sec 2.4 Game "stutter" / Sound issues
Sec 2.5 Unable to connect to server
Sec 2.6 Unable to login

- Windows 8 Users -
TOC:

Sec 3.0 .Net Framework 3.5 error during install
Sec 3.1 Disable UAC in windows 8

- Sec 1.0 Game Install -

1. All updates need to be applied.

Check system time/date! (Servers don't like time stamp mismatches)
Windows update
DirectX software [CAT: "DirectX"]
PhysX [CAT: "PhysX"] (Required by ATI and nVidia users)
GFX card updates specific to your card ATI nVidia (Make sure you update manually, as the auto detect tool from Intel updates to an older version.)
Restart your system if any updates were applied

2. Download the latest version of the launcher software

Official Link
My Backup Link [CAT: "Launcher"]

3. Installing the software.
Tips:

Disable anti-virus before install, re-enable after complete. (Kaspersky/Comodo have known issues)
Close all other applications
Right click and "Run as Administrator"
Allow any popups to run

- Sec 1.0a Game Launch Failure -

HiRezRemy wrote:

Please do the following and try to launch a map again after each step to see if this issue is resolved.

1. Verify that your Anti-virus and firewall are not blocking the game traffic.

You will need to create an exception for the launcher and game client in both your anti-virus and firewall.

[CAT: "Add FW Rule"]

Default launcher directory:

Default game client directory:

2. If (and only if) you are using an Nvidia video card, make sure your PhysX is configured correctly.

Open nVidia Control Panel

Under "3D Settings" select "Set PhysX Configuration"

Make sure "Auto-select" or "CPU" are selected, if it is forcing to GPU some users have reported being unable to get into a multiplayer match (Roaming works fine).

3.Delete all files under "My Documents\My Games\Tribes Ascend\" [CAT: "Reset"]

If none of these steps work, please log in to the answer center at http://hi-rez.custhelp.com/ and submit a ticket so that we can assist you with troubleshooting this issue.

- OR -
"After installing the launcher, I run it to download the actual game, but instead of downloading it just goes straight to being ready to play, without downloading anything. When I click play, I get an error"

Run the launcher as admin, make sure UAC is disabled. [CAT: "UAC"]

How to disable UAC

- Sec 1.0b Game settings won't allow game launch -

"My settings are somehow messed up, beyond my ability to recover easily using the SETTINGS menu. How can I revert the game back to its default settings?"

These steps can be used to forcibly reset the game back to its default client-side configuration settings:

Close out of the game client
Using windows explorer, go to the folder that is appropriate for your game version:
For Steam - C:\program files\steam\SteamApps\common\GameHavingIssues\GameHavingIssue\Config change directory as needed to change drives
For Game Launcher - C:\Users\<USERNAME>\Documents\My Games\GameHavingIssues\GameHavingIssues\Config change directory as needed to change drives
Delete all of the files that start with GameHavingIssues.ini.

DO NOT delete the files that start with Default*.ini !

Relaunch the game through Steam\Launcher

These steps will revert to the default settings (keybinds, resolution, etc).

- Sec 1.0c Splash screen then fails to launch -

Verify your resyand resx are set to your screen's resolution.
The ini file is located in your My Documents folder, not in your game files location.

Ex. C:\users\(username)\My documents\My games\smite\config\

[CAT: "INI Editor tab then Choose screen res"]

- Sec 1.1 Can't install anything after launcher is installed -

Go to your default Hi-rez studios directory, create a shortcut to hirezlauncherui.exe and send that to desktop. Right click the shortcut -> properties, under the target field, add 'game=300 product=17' to the end, without the ''. Run that, click the gear in the top right and click 'Create shortcut'. That should make it install.

Tribes : 'product=10 game=200'
Smite : 'game=300 product=17'

- Sec 1.2 Unable to Re-install a game -

The issue is that there are previously un-deleted reg keys still on the system.

Use the LRU section at the bottom [CAT: "LRU"]
Restart your PC
Use section 1.0 up top to re-install

- Sec 1.3 Stuck on updating -

A. Try stopping the service and restarting it first. [CAT: "Stop then start"]
(Click start, type "services.msc", locate the Hirez service and restart it.)
- OR -
B. 1. Copy the game files from Program Files\Hi-Rez directory to another folder on your desktop.
2. Delete the game folder in the Program Files\Hi-Rez directory [CAT: "Reset"]
3. Start the launcher and then stop the service (Sec 1.1A) [CAT: "Stop"]
4. Transfer the game folder back to original location.
5. Restart the service. (Sec 1.1A) [CAT: "Start"]

C. See next section.
- Sec 1.4 Will not update after fresh install -

Most likely cause is that during the setup process one of the prompts didn't show about allowing the game to get through the windows or 3rd party firewall.
EVEN if they are set to disabled add them to the allow list anyway.
[CAT: "Add FW Rule"]

-= XP Version =-

- Click Start , and then click Control Panel .
- Double-click Windows Firewall (or click Security Center and then Windows Firewall ).
- In the Windows Firewall control panel, click the Exceptions tab.
- Click Add Program .
- Select the program and click OK to add the program.
(NOTE : If you didn't see the name of a program you were attempting to add above, click the Browse button.)
- Then click My Computer.
- Double Click on Local Disk (C:).
- Double Click on Program Files. You will now need to locate and open the application's folder. Then select the EXE file will open the application.

(Ex. : To add Tribes you would add...
C:\Program Files\Hirez Studios\games\(tribes folder)\Tribes.exe (The game exe)
C:\Program Files\Hirez Studios\HiRezLauncherUI.exe (The launcher exe)

- Click OK to close the Windows Firewall control panel.
- Restart the computer to enable these choices.

-= Vista / Win 7 =-

Click the start orb and type "firewall" (w/o quotes)
Click on "Allow a program through the windows firewall"

1, Click "Change settings"
2. Click "Allow another program"
3. Browse to the .exe for the launcher and game

Ex. My path: C:\Program Files\Hi-Rez Studios\games\tribes alpha\Binaries\Win32\TribesAscend.exe

4. Now follow the above step for whatever 3rd party software you use as a firewall.
(EVEN if its DISABLED)[/list]

- 1.5 Service fails to function properly -

To add a little behind the scenes with this issue it's Microsoft's .NET framework that is to blame for this error. Something is in the .NET framework that doesn't agree with our service and I've been trying for a while to understand what is happening and to come up with some workarounds.

First, Don't Panic :lol:

Seriously though, try running the installer as an Admin using the option when right-clicking.

Second, Go to start -> Run -> type 'Services.msc' and hit enter. [CAT: "Stop then start"]

This will show a list of your system's services. Scroll down to 'Hi-Rez Studios Authenticate and Update Service'. Right click that and select Restart if it's running, or If it's stopped, select Start. Also make sure that it's start up type is "automatic". I understand that this may have already, been tried, but for a minority of users experiencing this issue this is the only fix required.

Third, Follow the steps outlined Here

Fourth, uninstall the Hi-Rez Authentication and Update service through the control panel and reboot. [CAT: "Uninstall"]

Fifth, run the game installer again. If you already deleted it off of your computer you can find the installer in section 1.0

- Sec 1.6 Missing Font -

You are missing a specific font pack that is needed to run the game.

Download the needed font pack here: Location 1 - or - Location 2
(You can download the free program 7-zip to extract this archive if your current archive program cannot)
[CAT: "Ariel or trebuchet"]

Once you have downloaded the font pack, unzip the font files into C:\windows\Fonts.

SMITE users:

HiRezAustin wrote:

That error is related to your system missing the correct style of Trebuchet font. Please download this Trebuchet font pack from the following link and copy the font files into C:\windows\Fonts.

http://www.mediafire.com/download.php?zqbvgfgbjde4gn5

[CAT: "Trebuchet"]

- Sec 1.7 LRU Section -

Still having issues? :evil:

Try a LRU and do the below.
_______________________________________________________________
__/\\\________________/\\\\\\\\\______________\/\\\______/\\\___________
__\/\\\________________/\\\///////\\\____________\/\\\_____\/\\\__________
___\/\\\________________\/\\\_____\/\\\_________ \/\\\_____\/\\\_________
____\/\\\__________/\\\\__\/\\\\\\\\\\\/_____/\\\\\____\/\\\_____\/\\\________
_____\/\\\_________\////___\/\\\//////\\\____\/////_____\/\\\_____\/\\\_______
______\/\\\_______________\/\\\____\//\\\___________\/\\\_____\/\\\______
_______\/\\\_______________\/\\\_____\//\\\__________\/\\\_____/\\\_____
________\/\\\\\\\\\\\\\________\/\\\______\//\\\___________\///\\\\\\\\\\_____
_________\/////////////_________\///________\///___________\//////////______

If the launcher still does not work you can try a fresh reload after running the below.
If you can get into the Troubleshooting and diagnostic window please send an error report to Hirez for analysis FIRST, then do the below as a "Last Resort".

:!:

Warning

This will wipe out ALL Hirez related files. (Games, File folders and registry keys.)

LRU
[CAT: "LRU"]

- Sec 1.8 Transfer games to another PC -

1. Install the patcher. [CAT: "Launcher"]
2. Stop the service when it tries to install a game by opening task manager and killing the process. "HiPatchsomething") [CAT: "Stop"]
3. Copy the Program Files/Hi-Rez directory from the old PC to new PC.
4. Start the HR service. [CAT: "Start"]
5. Start the game client.

The patcher should recognize that the games are there and do whatever it needs to do from there. Try it out and let me know.

- Sec 1.9 Ran out of Video Memory-

- Latest fix for "Out Of Memory" -

This issue should be resolved after patch Dec 6, 2012: Tribes Ascend Version 1.0.1185
But if it's still giving you issues try the below.

Launch game
Go to "Settings"
Under "Graphic detail" select "Medium"
Then, in the previous screen, choose "Texture detail", set to "Minimum"

- Sec 2.0 Changed GFX, now game wont start -

1) In the game launcher, hit the "gear shift" in the top right corner to open the OPTIONS menu.

2) In the field that says "Optional game command line parameters", enter the following:

-resx=800 -resy=600

3) This should launch your game in 800x600 resolution. Hopefully that will fix the issue for you and allow you to change to a better resolution in game.

- OR -

Open Documents->My Games->Tribes Ascend->TribesGame->Config->tribes.ini

Search for these lines and set the values accordingly

m_TrShadowLODGroup=0
m_TrTextureLODGroup=1

Save and relaunch

- Sec 2.1 Common Error Section -

XINPUT1_3.dll Error
XAPOFX1_5.dll or XAudio2_7.dll
D3DCOMPILER_43.dll

Please re-install your systems DirectX software from Here
[CAT: "DirectX"]

- OR -

HiRezSever wrote:

That particular error message means that you are trying to run the game from Windows Explorer. You will need to create a shortcut through the Diagnostic and Support Tool. That should solve the issue.

[CAT: "HR Troubleshooting and Diag"]

- Sec 2.2 Call stack: Assertion failure -

Error:
Call Stack:
Assertion failed: i>=0 && (i<ArrayNum||(i==0 && ArrayNum==0)) [File:c:\build\smite\live\development\src\core\inc\Array.h] [Line: 581]

Stack: Address = 0x4305a4 (filename not found) [in C:\Program Files (x86)\Hi-Rez Studios\HiRezGames\smite\binaries\Win32\Smite.exe]

Fix: Disable TeamSpeak "overlay" or start Smite first and then start TeamSpeak.

- Sec 2.3 Crashes and failure to launch -

Disable any VOIP services BEFORE you start the game client.
Some services such as TeamSpeak and Trillian have been seem to cause crashes,
and failure to launch the game client.

- Sec 2.4 Game "stutter" / Sound issues -

Please check your power settings for options related to your HDD.
Make sure they are not set to sleep when inactive, this can cause a temporary delay on load.

- Sec 2.5 Unable to connect to server -

Possible reasons why the game is showing "Unable to connect"

PC needs to be restarted
The server may be down
Anti-virus or firewall software may be blocking the game client or service
The Hirez service may not be running.

[CAT: "Stop then start"]

- Sec 2.6 Unable to login -

Try power cycling your internet router
- or -
Open a ticket with HR (Very top instructions)
(Source: Snowball17)

Windows 8 Section

- Sec 3.0 .Net Framework 3.5 error during install -

Issue: I receive a .Net error received when installing HR Product on windows 8 OS.
Fix: Found here

- Sec 3.1 Disable UAC on Windows 8 -

http://blogs.msdn.com/b/hyperyash/archi ... ows-8.aspx

//////////////////////////////////////////////\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\/////////////////////////////////////////////////

Hirez Support forums - Links are below

Abuse Report

How do I access the Support Center while playing Tribes:Ascend?
How do I report a user for cheating, hacking, harrassment or griefing?
How do I report a bug from inside the game?

In-Game Error/Bug

Tribes: Ascend Open Beta Frequently Asked Questions
How do I use the Tribes: Ascend friends list?
What network ports are used by Tribes:Ascend?
How do I access the Support Center while playing Tribes:Ascend?
What do I do if my In-game browser crashes in Tribes:Ascend?
Global Agenda Tokens
How to identify your location on a Map
Why is my character spinning around crazily?

Website Functionality

HiRez Store Payment FAQ
Can I change the name I am known under in the game?
How do I recover a forgotten password?
Account Information: Forgot Username
EULA, Privacy Policy, ToS
How do I use the MY STATS page on the Global Agenda website?
Add an Avatar To Your Forum Account

---------------------------------------------
- Helpful Threads -
---------------------------------------------
GA

GUIDE: Spending your Tokens/Credits Wisely

Video Compendium (Updated 11/23/10)

Tips and Tricks for New Players in PvP

Guide to Abbreviations

Agent's Arena: Community Channel (Live) - Video Bounties!

Global Agenda Resources: an Index of Guides, Links and Posts

[/list]

8/10/12 - BFP 7312 / LT 702

_________________

I am a community volunteer. I am not a Hi-Rez employee. Views expressed by me are my own and do not necessarily reflect the views of Hi-Rez Studios or its affiliates.

Issues? The BIG FIX Post -OR- Open a support ticket

"Have this great friend, names Google, you two should meet."

Last edited by Cyberlink on Thu Apr 19, 2012 1:37 am, edited 50 times in total.

Sat Sep 17, 2011 4:08 pm

xZanarchy

Joined: Sun Nov 06, 2011 8:09 pm
Posts: 1

Re: *** The BIG Fix Post ***

Great topic, cheers

Mon Nov 07, 2011 1:37 pm

yarinkiller

Joined: Thu Jul 28, 2011 3:45 pm
Posts: 3

Re: *** The BIG Fix Post ***

you didnt say anything about my problem so... it goes like this
im playing the game with friends and i wanted to join their team. they invited me and just after like 5 minuts it sended the invitation to me.
the same thing happens when i want to join PVP or PVE so im joining and just after like 10 mins iget the invite but its already too late everybody is in the game end i can enter beacuse the timer of the invite ended and its like i declined.also when i invite someone to team he got the invite immidietely but i can see if he accept just after 10 mins
please help me. what can cuse this problem?

Wed Nov 09, 2011 4:54 pm

Cyberlink

Community Agent

Joined: Thu Feb 10, 2011 5:27 pm
Posts: 3072
Location: Dallas, TX USA
Steam Gamer Name: Cyberlink119

Re: *** The BIG Fix Post ***

Have you opened a ticket with Hirez for this issue? I don't think there anything in the above post that would fix this type of issue. HirezAustin could also be PMed with this issue.

Thu Nov 10, 2011 1:32 am

Wolftrex

Joined: Mon Jun 27, 2011 6:16 pm
Posts: 7
Location: Saudi Arabia(Egyptian)
Steam Gamer Name: Warewolftrex

Re: *** The BIG Fix Post ***

OH MY GOD IM SUCH AN IDIOT :cry:

thx sooo much for the advice man it's working thanks to you thank thank thaaaank you I'm downloading the Tribes Beta now (and yes, I do have a key 8-)

)

Sat Nov 12, 2011 3:22 pm

Wolftrex

Joined: Mon Jun 27, 2011 6:16 pm
Posts: 7
Location: Saudi Arabia(Egyptian)
Steam Gamer Name: Warewolftrex

Re: *** The BIG Fix Post ***

Well now I have another problem which is that after tribes ascend downloads the first 1 and a half giga I think then it checks something and then it says Pre Req on the right. when i click on it it tells me at first that Pre Requisites program must be run, please accept any prompts that follow.. then nothing happens, when I click on Pre Reqs again it ells me that the Pre Requisites are already running, what do I do now?

Sat Nov 12, 2011 10:37 pm

Newmz

Joined: Sun Apr 10, 2011 2:44 pm
Posts: 5077
Steam Gamer Name: newmz.tw

Re: *** The BIG Fix Post ***

Wolftrex wrote:

end the process in the task manager. then try again.

_________________

list of common GA abbreviations COMPLAIN ABOUT BAD SMITE TEAMS HERE

HiRezErez wrote:

Think of all the people who like to troll sitting in chat instead of in your match

Sat Nov 12, 2011 11:58 pm

Nuttbuster

Joined: Sat Oct 30, 2010 11:15 pm
Posts: 11

Re: *** The BIG Fix Post ***

This still doesnt help my problem.. What do i do when your stuck in queue at the Loading Map... section? I've sent 2 tickets and still no response.

Thu Nov 17, 2011 9:47 pm

ChaosTheory09

Joined: Sun Apr 17, 2011 4:16 pm
Posts: 1

Re: *** The BIG Fix Post ***

but how bout the busy button that replaces the play now button? does that mean that the server has 2 many ppl? or is it something else?

Fri Nov 18, 2011 10:01 pm

Cyberlink

Community Agent

Joined: Thu Feb 10, 2011 5:27 pm
Posts: 3072
Location: Dallas, TX USA
Steam Gamer Name: Cyberlink119

Re: *** The BIG Fix Post ***

If your never getting in to a game, check your firewall and antivirus. Disable them after a fresh system restart, then launch the game client and game. If that doesnt work try validating the game. If all else fails, use the last resort uninstaller and restart. Then redownload the game and reinstall.. Thats the best advice i can give at the moment.

Sat Nov 19, 2011 1:06 am

Forum rules

*** The BIG Fix Post ***

* The BIG Fix Post *