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Fixing the "Product 19" Installation Issue

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Fixing the "Product 19" Installation Issue
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discoqt Joined: Mon Nov 19, 2012 7:55 am Posts: 24	Re: Fixing the "Product 19" Installation Issue the new download seems to be working i am currently downloading the patch ill update if it doesnt work. if i dont update it worked 100%
Mon Dec 17, 2012 7:57 pm

WarStorm93 Joined: Thu Oct 18, 2012 6:53 pm Posts: 10	Re: Fixing the "Product 19" Installation Issue Still having this problem even after attempting both zip file fixes
Thu Dec 20, 2012 3:22 pm

SirDelany Joined: Sun Jul 10, 2011 5:23 am Posts: 74 Steam Gamer Name: Tylos	Re: Fixing the "Product 19" Installation Issue HiRezStew wrote: SOme players are getting an error: "The System is Not Configured for Product 19" when installing the Public Test Client. If you are getting this, please try these steps: 1) Download the following ZIP file: http://hirez.vo.llnwd.net/o45/installs/19_2.zip 2) Unpack the file 19.hzskin from the zip file 3) Place the 19.hzskin file in this directory: C:\Program Files (x86)\Hi-Rez Studios\Skins i havent got that bug but i got another one:ever time i am starting PTS the screen turns black and than a window opens which tells me that it crashed i alread wrote 2 Support tickest about this can you pls help me? since the last PTS patch that was around the 1st of january the PTS keeps crashing. when i click the play button the hole screen turns black(thats normal) and than after like 6 secs a window opens that tells me Smite.exe stopped working here is the bug report out of the window: Problemsignatur: Problemereignisname: APPCRASH Anwendungsname: Smite.exe Anwendungsversion: 0.1.1285.0 Anwendungszeitstempel: 50e77b03 Fehlermodulname: awesomium.dll Fehlermodulversion: 0.0.0.0 Fehlermodulzeitstempel: 506cc8f5 Ausnahmecode: c0000005 Ausnahmeoffset: 009f34a7 Betriebsystemversion: 6.1.7601.2.1.0.768.3 Gebietsschema-ID: 1031 Zusatzinformation 1: e0d9 Zusatzinformation 2: e0d9734daffe18d51b2febd72d8fccea Zusatzinformation 3: 5ef2 Zusatzinformation 4: 5ef23585762215a9d452ee231b1b1980 pls notice i tried reinstalling and repairing(4 times now after support responded )
Thu Jan 17, 2013 4:27 pm

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