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Map Load Issues - Possible Fixes

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Map Load Issues - Possible Fixes
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HiRezDuke Hi-Rez Team Member Joined: Thu Jul 15, 2010 1:07 pm Posts: 5241 Location: Hi-Rez	Map Load Issues - Possible Fixes Support wanted me to get these suggested solutions to anyone who is experiencing infinite loading screens while trying to get into a match. HiRezRemy wrote: Please do the following and try to launch a map again after each step to see if this issue is resolved. 1. Verify that your Anti-virus and firewall are not blocking the game traffic. You will need to create an exception for the launcher and game client in both your anti-virus and firewall. Default launcher directory: 32-bit OS - C:\Program Files\Hi-Rez Studios\Hirezlauncherui.exe - OR - 64-bit OS - C:\Program Files (x86)\Hi-Rez Studios\hirezlauncherui.exe Default game client directory: 32-bit OS - C:\Program Files\Hi-Rez Studios\HiRezGames\Tribes Ascend\Binaries\Win32\TribesAscend.exe - OR - 64-bit OS - C:\Program Files(x86)\Hi-Rez Studios\HiRezGames\Tribes Ascend\Binaries\Win32\TribesAscend.exe 2. If (and only if) you are using an Nvidia video card, make sure your PhysX is configured correctly. Open nVidia Control Panel Under "3D Settings" select "Set PhysX Configuration" Make sure "Auto-select" or "CPU" are selected, if it is forcing to GPU some users have reported being unable to get into a multiplayer match (Roaming works fine). 3.Delete all files under "My Documents\My Games\Tribes Ascend\" If none of these steps work, please log in to the answer center at http://hi-rez.custhelp.com/ and submit a ticket so that we can assist you with troubleshooting this issue.
Mon Apr 23, 2012 11:20 am

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